Technical Department SLA July Month Report

Technical Department SLA July Month Report

Phone SLA 1hr below        91.00% 6hr below        6.75% 12hr below      1.00% 24hr below      0.36% 48hr below      0.18 72hr below      0.290% Above 72 Hour 0.0% chat SLA        1hr below        83.11% 6hr below        8.10% 12hr below      5.32% 24hr below      1.82% 48hr below      1.30% 72hr below      0.22% Above 72 Hour 0.13% Phone SLA     1hr below        89.21% 6hr below        6.93% 12hr below      0.42% 24hr below      0.90% 48hr below      1.61% 72hr below      0.73% Above 72 Hour 0.24%

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