Tuesday, 9 September 2014

Technical Department SLA July Month Report

Technical Department SLA July Month Report

Phone SLA

1hr below        91.00%
6hr below        6.75%
12hr below      1.00%
24hr below      0.36%
48hr below      0.18
72hr below      0.290%
Above 72 Hour 0.0%


chat SLA       
1hr below        83.11%
6hr below        8.10%
12hr below      5.32%
24hr below      1.82%
48hr below      1.30%
72hr below      0.22%
Above 72 Hour 0.13%


Phone SLA    
1hr below        89.21%
6hr below        6.93%
12hr below      0.42%
24hr below      0.90%
48hr below      1.61%
72hr below      0.73%
Above 72 Hour 0.24%



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